Frecuently asked questions

✅ How do I shop on this store? 
We prepared a
video to show you how. It is spoken in spanish but the images are pretty clear. 

What are the rubber rings for?
You can use them to regulate the height of the loop when embroidering. 

We have recorded a video to show you how to use them.

✅ How can I track my order once I receive the shipping confirmation?
DHL international shipping
click here 

Finishing your embroidery projects
You can seal the stitches using liquid sealant as you can see in
this video. You can buy it in our shop by clicking here
Waterproof your embroidery using
our spray. We show you how to do it.

✅ How many punch needle models do we have?
We make five different models for you to embroider with thick wool, worsted weight yarn or fine yarn and fine crochet thread.
We also have two needles for Handira embroidery (long loop) to embroider with thick wool or worsted weight yarn.

You can see all the models by clicking here

✅ How do I use our punch needle?
We´ve recorded a short video showing you the basics.

✅ How do you use the Heat Transfer Pen to transfer your designs to fabric?
We have recorded a video where you can see how to use it and what it is used for.

✅ How do I use the Liquid Chalk Pen?
This pen is used to draw on dark surfaces (fabric-paper-cardboard).
Watch this video where we use it.